# Citrix Profile Management 1909

This article applies to all versions of Profile Management: 1909, 1906, LTSR 7.15.5000, 5.8, 5.7, etc.

### Planning

#### Profile Management Versions

Profile Management is included with the installation of Virtual Delivery Agent. For VDAs, to upgrade Profile Management, simply upgrade your VDA software. Here are the currently supported versions of VDA:

Or you can download the individual Profile Management component and install/upgrade it separate from the VDA. You can even install it on non-VDA machines (e.g. PCs accessed by licensed Citrix users).

The latest Current Release of Citrix Profile Management is version 1909, which can be downloaded from  Citrix Virtual Apps and Desktops 7 1909. To find it, click Components that are on the product ISO but also packaged separately.

The latest Long Term Service Release (LTSR) of Citrix Profile Management is Version 7.15.5000, which can be downloaded from XenApp/XenDesktop 7.15.5000. To find it, click Components that are on the product ISO but also packaged separately. Note: the versioning jumped from 5.8 to 7.15.

#### Profile Management Configuration Options

Profile Management consists of a Service (installed on the VDAs), a file share, and configuration settings.

There are four methods of delivering configuration settings to the Citrix Profile Management service:

If a UPM setting is not configured in GPO, Citrix Policy, or WEM, then the default setting in the UPMPolicyDefaults.ini file takes effect. The .ini file is located in C:\Program Files\Citrix\User Profile Manager on every machine that has Profile Management service installed.

Microsoft Group Policy (ADMX file) is probably the most reliable method of delivering configuration settings to the Profile Management services. This method uses the familiar Group Policy registry framework. Just copy the Profile Management ADMX files to PolicyDefinitions and start configuring. The configuration instructions in this article use the GPO ADMX method.

The Citrix Policies configuration method requires Citrix Studio, or Citrix Group Policy Management Plug-in. On the Profile Management service side, only VDAs can read the Citrix Policies settings.

• Citrix Policies has settings for Folder Redirection. If you use Citrix Policy to configure Folder Redirection, then the Folder Redirection settings only apply to VDAs that can read Citrix Policies. To apply to Folder Redirection to more than just VDAs, configure Folder Redirection using normal Microsoft Group Policy as detailed below.
• If you’re going to use Microsoft Group Policy to configure Folder Redirection, then you might as well use Microsoft Group Policy to also configure Citrix Profile Management.

Citrix Workspace Environment Management can also deliver configuration settings to the Profile Management services. This option requires the WEM Agent to pull down the settings from the WEM Brokers and apply them to Profile Management. It can sometimes be challenging to troubleshoot why WEM is not applying the settings.

Try not to mix configuration options. If you use both WEM and GPO, which one wins?

#### Multiple Datacenters

For optimum performance, users connecting to Citrix in a particular datacenter should retrieve their roaming profiles from a file server in the same datacenter. If you have Citrix in multiple datacenters, then you will need file servers in each datacenter.

DFS active/active replication of roaming profiles is not supported. This limitation complicates multi-datacenter designs.

For active/active datacenters, split the users such that different users have different home datacenters. Whenever a particular user connects, that user always connects to the same datacenter, and in that datacenter is a file server containing the user’s roaming profile. StoreFront uses Active Directory group membership to determine a user’s home datacenter.

For users that connect to Citrix in multiple datacenters, there are a couple options:

• The user’s roaming profile is located in only one datacenter – If the user connects to a remote datacenter, then the roaming profile must be transmitted across the WAN. To optimize performance, disable Active Write Back, and make sure Profile Streaming is enabled.
• The user has separate profiles for each datacenter – There is no replication of profiles between datacenters. This scenario is best for deployments where different applications are hosted in different datacenters.

Disaster Recovery – For disaster recovery scenarios, the user’s roaming profile data (and home directories) must be recovered in a different datacenter. Here are some considerations:

• Use DFS One-way replication. After the disaster, edit the DFS Namespace folder target to point to the file server in the DR datacenter. You must avoid multi-master DFS replication/namespace.
• Use VMware SRM or similar to recover the file server in the DR datacenter.
• A datacenter failover might result in multiple file servers accessed from a single VDA, especially if you have users split across datacenters. Use DFS Namespaces as detailed below.

#### DFS Namespace

DFS Namespace for central user store – The Citrix Profile Management user store path is a computer-level setting, meaning there can only be one path for every user that logs into a particular VDA. If you have different users with roaming profiles on different file servers, then you must use Active Directory user attributes and DFS namespaces to locate the user’s file server. Here is an overview of the configuration:

• Create a domain-based DFS namespace with folder targets on different file servers. See Scenario 1 – Basic setup of geographically adjacent user stores and failover clusters at Citrix Docs for more information.
• Do not enable two-way DFS Replication for the roaming profile shares. But you can do One-way DFS replication. See Scenario 2 – Multiple folder targets and replication at Citrix Docs for more information.
• Edit each user in Active Directory with a location (l) attribute that matches the DFS folder name.
• Set the Profile Management user store path to \\corp.local\CtxProfiles\#l#\#SAMAccountName#\!CTX_OSNAME!!CTX_PROFILEVER!. This pulls the user’s l attribute from Active Directory and appends that to the DFS share. The folder that matches the attribute value is linked to a file server. For example, if the user’s l attribute is set to Omaha, then the user’s profile will be located at \\corp.local\CtxProfiles\Omaha\user01\Win2016v6. The Omaha folder is linked to a file server in the Omaha datacenter.

### Create User Store

This procedure could also be used to create a file share for redirected profile folders.

If you intend to place Citrix Profile Management roaming profiles in the user’s home directory, then there is no need to follow the procedure in this section. Only use this section if you are creating a new file share for storage of the Citrix roaming profiles.

#### Create and Share the Folder

1. Make sure file and printer sharing is enabled.
2. On the file server that will host the file share, create a new folder and name it CtxProfiles or similar.

3. Share the folder.
4. Give Everyone (or some other group that contains all Citrix Users) Full Control (Read/Write). Click Share, and then click Done.
5. Go to the Properties of the folder.
6. On the Sharing tab, click Advanced Sharing.
7. Click Caching.
8. Select No files or programs. Click OK, and then click Close.

#### Folder (NTFS) Permissions

1. Open the properties of the new shared folder.
2. On the Security tab, click Edit.
3. For the Everyone entry, remove Full Control and Modify. Make sure Write is enabled so users can create new folders.
4. Add CREATOR OWNER and give it Full Control. This grants users Full Control of the folders they create. Click OK.
6. Highlight the Everyone permission entry, and click Edit.
7. Change the Applies to selection to This folder only. Click OK three times. This prevents the Everyone permission from flowing down to newly created profile folders.

#### Access Based Enumeration

With this setting enabled, users can only see folders to which they have access:

1. In Server Manager, on the left, click File and Storage Services.
2. If you don’t see Shares then you probably need to close Server Manager and reopen it. Or perform a refresh.
3. Right-click the new share and click Properties.
4. On the Settings page, check the box next to Enable access-based enumeration.

1. You can find the GPO ADMX templates on the main Citrix Virtual Apps and Desktops 1909 ISO in the \x64\ProfileManagement\ADM_Templates\en folder.
• Or, they are included in the separate Profile Management download in the \Group Policy Templates\en folder.

3. If your domain has PolicyDefinitions copied to SYSVOL, paste the file there.

• If you don’t have SysVol PolicyDefinitions, then go to C:\Windows\PolicyDefinitions and paste the file.
4. If you have an older version of the ctxprofile.admx file in either location, delete it. Note: replacing the .admx file does not affect your existing Profile Management configuration. The template only defines the available settings, not the actual settings.
5. Go back to the Citrix Profile Management Group Policy Template files.

7. If your domain has a PolicyDefinitions central store in SYSVOL, copy it to the en-us folder in SYSVOL. This is a subfolder of the PolicyDefinitions folder.

• If you don’t have SysVol PolicyDefinitions,, then go to C:\Windows\PolicyDefinitions\en-US and paste the file. This is a subfolder of the PolicyDefinitions folder.
8. If you have an older version of the ctxprofile.adml file in the en-US folder in either location, delete it.
9. Go up a folder, and then open the CitrixBase folder.
10. In the CitrixBase folder, copy the file CitrixBase.admx to the clipboard.
11. If your domain has PolicyDefinitions copied to SYSVOL, paste the file there.

• If you don’t have SysVol PolicyDefinitions, then go to C:\Windows\PolicyDefinitions and paste the file.
12. Go back to the Citrix Profile Management Group Policy Templates, and copy CitrixBase.adml to the clipboard.
13. If your domain has a PolicyDefinitions central store in SYSVOL, copy it to the en-us folder in SYSVOL. This is a subfolder of the PolicyDefinitions folder.

• If you don’t have SysVol PolicyDefinitions,, then go to C:\Windows\PolicyDefinitions\en-US and paste the file. This is a subfolder of the PolicyDefinitions folder.

### Group Policy Settings

1. Edit a GPO that applies to all machines (VDAs) that have the Profile Management service installed.
2. Go to Computer Configuration | Policies | Administrative Templates | Citrix Components | Profile Management.
• Note: if you did not install the CitrixBase.admx file, then you can find Profile Management directly under the Administrative Templates node instead of under Citrix Components.
3. Enable the setting Enable Profile management. Profile Management will not function until this setting is enabled.
4. If desired, enable the setting Process logons of local administrators.
5. Enable Path to user store.
6. Specify the UNC path to the folder share. An example path = \\server\share\#SAMAccountName#\!CTX_OSNAME!!CTX_PROFILEVER!

1. Profile Versions– Different OS versions have different profile versions. Each profile version only works on specific OS versions. For example, you cannot use a Windows 7 profile (v2) on Windows 10 1607 (v6). The variables in the path above ensure that every unique profile version is stored in a unique folder. If users connect to multiple operating system versions, then users will have multiple profiles.
1. Windows 10 Profile Versions – Windows 10 has two different profile versions. Windows 10 build 1511 and older use v5 profiles. Windows 10 build 1607 and newer use v6 profiles. v5 and v6 profile versions are incompatible so they should be separated.
2. Resolved variables – With the example user store path shown above, if the user logs into Windows 2012 R2 RDSH, the profile folder will be \\server\share\user01\Win2012R2v4. If the user logs into 64-bit Windows 10 build 1607, the profile folder will be \\server\share\user01\Win10RS1v6.
3. Windows 10 v6 vs Windows 2016 v6 – Both Windows 10 (1607 and newer) and Windows Server 2016 use v6 profiles. Do you want to use the same profile for both platforms? If so, remove !CTX_OSNAME! from the Path. Note: Windows 10 supports Store apps while Windows 2016 does not. If you’re allowing Store apps, then it’s probably best to use different profiles for both OS platforms.
4. Windows 2012 R2 warning: in older versions of Citrix Profile Management, !CTX_PROFILEVER! recognizes Windows 2012 R2 as v2, which isn’t correct. v2 is Windows Server 2008 R2, while Windows Server 2012 R2 is v4. The profile version bug was fixed in Profile Management 5.4 and newer. If you have existing Windows 2012 R2 profiles based on the !CTX_PROFILEVER! variable set to v2, after upgrading to 5.4 or newer, then your profiles might stop working . See http://discussions.citrix.com/topic/374111-psa-upm-54-ctx-osname-server-2012-value-change/ for more details.
2. Windows 10 and !CTX_OSNAME!: Profile Management sets !CTX_OSNAME1! to different strings for different Windows operating system versions, especially different versions of Windows 10: (RS = Redstone, which is a Microsoft codeword)
• Windows 10 version 1607 sets !CTX_OSNAME! to Win10RS1.
• Windows 10 version 1703 sets !CTX_OSNAME! to Win10RS2.
• Windows 10 version 1709 sets !CTX_OSNAME! to Win10RS3.
• Windows 10 version 1803 sets !CTX_OSNAME! to Win10RS4.
• Windows 10 version 1809 sets !CTX_OSNAME! to Win10RS5.
• Windows 10 version 1903 sets !CTX_OSNAME! to Win10RS6.
• Windows Server 2016 sets !CTX_OSNAME! to Win2016v6.
• Windows Server 2019 sets !CTX_OSNAME! to Win2019v6.
3. . If you use !CTX_OSNAME! in your profile store path, then different CTX_OSNAMEs will have different profiles, which means users will lose their profile settings whenever you upgrade Windows 10.
• Profile Management 1909 and newer have a setting called Automatic migration of existing application profiles under Profile Handling that can alleviate this problem.
4. Multiple Domains – If you have multiple domains, in the user profile store path, change #SAMAccountName# to %username%.%userdomain% (e.g. \\server\share\%username%.%userdomain%\!CTX_OSNAME!!CTX_PROFILEVER!). That way you can have the same account name in multiple domains and each account will have a different profile.
5. Hard Code Store Path – Instead of using variables, you can specify a hard coded path. However, the profile incompatibility restrictions listed above still apply. To avoid applying a single profile across multiple operating system versions, place VDAs with different OS versions in different OUs, and then use different Profile Management GPOs on those OUs to specify different Profile Management user store paths.
6. Migrate User Store – Profile Management 1909 and newer can move profiles from an old profile path to a new profile path.

7. Disable Active write back. This feature places additional load on the file server and is only needed if users login to multiple machines concurrently and need mid-session changes to be saved, or if users never log off from their sessions. Note: if you don’t disable this, then it is enabled by default.
8. On the left, go to the Advanced settings node.
9. Enable the setting Process Internet cookie files on logoff.
10. In 5.6 and newer, Customer Experience Improvement Program (CEIP) is enabled by default. It can be disabled here.
11. See https://www.carlstalhood.com/delivery-controller-cr-and-licensing/#ceip for additional places where CEIP is enabled.
12. Profile Management 7.18 adds Enable search index roaming for Outlook.

Notes on Outlook OST and Search roaming:

1. Microsoft FSLogix is a superior product that is now free. For details, see the FSLogix section in the VDA articles.
2. Citrix’s feature is only supported with Office 2016 on Windows 10 1709, Windows 10 1803, and Windows Server 2016.
3. Windows Server 2019Windows 10 1809, and Office 2019 are not supported as of Profile Management 1909.
4. Profile Management 1906 and newer support 64-bit Outlook 2016.
5. VDA 1906 or newer are recommended for the bug fixes for this feature. You can upgrade the VDA without upgrading your Delivery Controllers.
6. Concurrent sessions on multiple machines are not supported.
7. After the first user logon, Profile Management 1811 and newer creates a template VHDX file in a folder named UpmVhd at the root of the user store. The template file is copied to new users, thus speeding up VHDX creation.

8. In the user’s profile location, a new folder called VHD is created.
9. Inside the \VHD\Win2016 folder are two new thin provisioned .vhdx files – one for OST, one for Search. The per-user .vhdx files are copied from the parent template.
10. UPM grants Domain Computers Full Control of the VHDX files. Users must have Full Control to the Profile Share, and UPM Folder to be able to grant this permission. Modify permissions are not sufficient. (Source = Robert Steeghs The Citrix Profile management could not mount virtual disk)
11. When the user logs into a Citrix session, the two VHDXs are mounted to %localappdata%\Microsoft\Outlook and %appdata%\Citrix\Search. This means that OST files and Search Indexes are stored in the VHDX instead of in the user’s profile.

12. eastwood357 at Outlook OST and Search vhdx not unmounting after log off at Citrix Discussions says that the Profile Management Path to User Store must be all lower case or else the VHDX files will not unmount at logoff.
13. Only enable this feature for users with new Outlook profiles. If the user already has an .ost file, then you’ll see an error about missing .ost when Outlook is launched.
14. The Search roaming feature is only supported with specific versions of Windows Search service. Event Log will tell you if your Windows patches are too new.
15. VHDX files can only be mounted on one machine at a time. If you login to two VDAs, and if both try to mount the same VHDX files, then you’ll see errors in Event Viewer.
16. Search Index Backup – Profile Management 1909 and newer have a GPO setting named Outlook search index database – backup and restore that can provide automatic recovery of the search index if it becomes corrupted. The backup consumes more of the available storage space of the VHDX files.
17. For a detailed explanation of how the per-user Search Index works, see CTX235347 Citrix Profile Management: VHDX-based Outlook cache and Outlook search index on a user basis.

### Exclusions, Synchronization, and Mirroring – 5.5 and newer

The Exclusions process in 5.5 and newer is dramatically simplified. If you haven’t yet deployed 5.5 or newer, and it’s corresponding ADMX file, then skip to the older Exclusions process.

1. Under the File system node in the Group Policy Editor, enable the setting Enable Default Exclusion List – directories.
2. You can use checkboxes to not exclude some folders.
3. Then edit Exclusion list – directories.
4. Enable the setting, and click Show.

5. Add the following to the list.
AppData\Local\Microsoft\Windows\INetCache
AppData\Local\Microsoft\Internet Explorer\DOMStore
AppData\Local\Google\Chrome\User Data\Default\Media Cache
6. Newer versions of Office Click-to-run let you roam the shared computer activation licensing token. See Overview of shared computer activation for Office 365 ProPlus and search for “roam”. The licensing tokens also last 30 days instead of 2-3 days. Source = Rick Smith in the comments. Ideally you should have ADFS integration so users can seamlessly re-activate Office.
7. James Rankin has a much longer list of exclusions and synchronizations at Everything you wanted to know about virtualizing, optimizing and managing Windows 10…but were afraid to ask – part #6: ROAMING.
8. Nick Panaccio at IE11 Enterprise Mode and UPM at Citrix Discussions has a list of exclusions for IE in Enterprise Mode.
appdata\local\microsoft\internet explorer\emieuserlist
appdata\local\microsoft\internet explorer\emiesitelist
appdata\local\microsoft\internet explorer\emiebrowsermodelist
9. Then click OK twice to return to the Group Policy Editor.
10. usrclass.dat*.
1. Profile Management 1909 and newer automatically include usrclass.dat* in the Files to Synchronize. If added to the exclusion list, then Profile Management 1909 and newer removes it from the list.
2. usrclass.dat* contains file type associations. For roaming file type associations, you can export/import HKCU\SOFTWARE\Classes\Applications as described by Christoph Kolbicz at User File Type Association Roaming on Server 2016 with Citrix User Profile Manager.
11. Clean up excluded folders –  If you add to the exclusions list after profiles have already been created, Profile Management 5.8 has a feature that can delete the excluded folders at next logon. See To enable logon exclusion check at Citrix Docs. In Profile Management 7.15 and newer, Logon Exclusion Check is configurable in group policy under the File System node.

1. In Profile Management 5.8, Logon Exclusion Check is only configurable in the .ini file.
2. Also see Muralidhar Maram’s post at Citrix Discussions for a tool that will clean up the existing profiles.
3. Also see Jeremy Sprite Clean Citrix UPM Profiles.

#### Directories to Synchronize

1. Under the File System\Synchronization node in the Group Policy Editor you can configure which profile folders should be synchronized that have otherwise been excluded.
2. Edit the setting Directories to synchronize.
3. Enable the setting, and click Show.
4. Profile Management 7.16 Fixed Issues says that AppData\Local\Microsoft\Windows\Caches should be synchronized. Also see CTX234144 Start Menu Shows Blank Icons on VDA 7.15 LTSR CU1/7.16/7.17 with UPM Enabled.
5. To configure Profile Management to sync Saved Passwords in Internet Explorer, add the following directories as detailed by gtess80 at Internet Explorer 11 Saved Passwords Not Retaining Between Sessions at Citrix Discussions. However, if Microsoft Credentials Roaming is enabled, then you should instead exclude these folders from roaming as detailed at CTX124948 How to Configure Citrix Profile Manager when Microsoft Credentials Roaming is Used in the Environment.
AppData\Local\Microsoft\Windows\Caches
AppData\Local\Microsoft\Credentials
Appdata\Roaming\Microsoft\Credentials
Appdata\Roaming\Microsoft\Crypto
Appdata\Roaming\Microsoft\Protect
Appdata\Roaming\Microsoft\SystemCertificates

6. Start Menu and File Type Associations:
1. If Windows 10 1703 or newer, see James Rankin Roaming profiles and Start Tiles (TileDataLayer) in the Windows 10 1703 Creators Update for information on the new location for Tile data. Citrix Profile Management 5.8 and newer should handle this automatically.
2. See David Ott’s list of UPM exclusions for Windows 10. This blog post also details how to roam the Windows 10 Start Menu and prevent file share locks.
3. To roam Start Menu and/or File Type Associations in Windows 10 or Windows Server 2016, see CTX214754 Error “An app default was reset” after signout and Logon in Citrix UPM for info on why this is difficult.
4. Instead of roaming usrclass.dat, you can export/import HKCU\SOFTWARE\Classes\Applications as described by Christoph Kolbicz at User File Type Association Roaming on Server 2016 with Citrix User Profile Manager.
5. Daniel Feller at Sync the Windows 10 Start Menu in VDI says that configuring SettlementPeriodBeforeAutoShutdown might improve reliability of Start Menu roaming, assuming users log out of the virtual desktop instead of rebooting the virtual desktop. On a Delivery Controller, open PowerShell, and run the following:
asnp citrix.*
Set-BrokerDesktopGroup -Name "NAME_OF_DESKTOP_GROUP" -SettlementPeriodBeforeAutoShutdown 00:00:15
6. With VDA 7.15 Update 1, the icons on the Start Menu of Windows 2012 R2 and Windows 2016 are sometimes blank.

7. Click OK twice.

#### Files to Synchronize

1. Edit Files to synchronize.
2. Enable the setting, and click Show

3. Add the following three entries so Java settings are saved to the roaming profile:
AppData\LocalLow\Sun\Java\Deployment\security\exception.sites
AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs
AppData\LocalLow\Sun\Java\Deployment\deployment.properties

4. Bob Bair at Citrix Discussions recommends these additional files for Chrome:
AppData\Local\Google\Chrome\User Data\First Run
AppData\Local\Google\Chrome\User Data\Default\Preferences
5. Citrix’s Start Menu Roaming documentation says that Appdata\Local\Microsoft\Windows\UsrClass.dat* should be added to the list. Profile Management 1909 and newer automatically add Appdata\Local\Microsoft\Windows\UsrClass.dat* to the Files to Synchronize list.

• You can disable the automatic inclusion of these folders by enable the setting Disable automatic configuration located under Advanced Settings. 💡
6. Then click OK twice to return to the Group Policy Editor.

#### Folders to mirror

1. In the Synchronization node, enable the setting Folders to mirror.
2. Enable the setting, and click Show.

AppData\Roaming\Microsoft\Windows\Cookies
AppData\Local\Microsoft\Windows\WebCache
AppData\Local\TileDataLayer
AppData\Local\Microsoft\Vault
AppData\Local\Microsoft\Windows\Caches
AppData\Local\Packages
AppData\Local\Google\Chrome\User Data\Default
• These three are only needed if you didn’t include the entire Chrome User Data Default folder.
AppData\Local\Google\Chrome\User Data\Default\Extensions
AppData\Local\Google\Chrome\User Data\Default\Last Session
4. For Windows 10 1709 and newer, you might have to add Outlook Signatures and Chrome to the Folders to Mirror setting. Leave these folders in Folders to Synchronize, but also add them to Folders to Mirror. (source = Citrix Discussions)
AppData\Roaming\Microsoft\Signatures
AppData\Local\Google\Chrome\User Data\Default\Preferences
5. Click OK.
6. According to CTX213190 Configure UPM to save password in Internet Explorer, you’ll also need a User Configuration > Preferences > Windows Settings > Folders item to create the %localappdata%\Microsoft\Vault folder.

#### Profile Container

1. Profile Management 1903 and newer have a Profile container setting:
2. Click the Show button to specify profile paths that should be placed in the mounted file share profile disk (VHDX file) instead of copied back and forth at logon and logoff. This setting is for large cache files (e.g. Citrix Files cache), and is not intended for the entire profile. See Profile container at Citrix Docs.
3. See CTX247569 Citrix Profile Management: Troubleshooting Profile Containers.

#### Registry Exclusions

1. On the left, under Profile Management, click Registry.
2. On the right, open Enable Default Exclusion List.
3. Enable the setting. You can use the checkboxes to control which registry keys you don’t want to exclude.
4. According to Citrix CTX221380 Occasionally, File Type Association (FTA) Fails to Roam with Profile Management 5.7 on Windows 10 and Windows Server 2016, Software\Microsoft\Speech_OneCore should be unchecked. Click OK.
5. The setting Exclusion List under Registry lets you exclude registry keys from the roaming profile.
6. Nick Panaccio in the comments says that if Office with ADFS constantly prompts for login, then you should exclude the following:
Software\Microsoft\Office\16.0\Common\Identity
7. Nick Panaccio at IE11 Enterprise Mode and UPM at Citrix Discussions has a list of registry exclusions for IE in Enterprise Mode.
Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\Cache\Extensible Cache\EmieUserList
Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\Cache\Extensible Cache\EmieSiteList
8. Click OK when done.
9. In 5.5 and newer is the NTUSER.DAT backup setting, which is disabled by default. You can enable it to provide some resiliency against profile corruption.

### Exclusions – 5.4.1 and older

This section is for UPM 5.4.1 and older. For 5.5 scroll up to Exclusions – 5.5 and newer. Or if you’ve already configured the exclusions, then Skip to the Log Settings section.

The UPMPolicyDefaults.ini file includes a default list of exclusions. If you intend to add to the default list, you must first copy the exclusions from the .ini file to the GPO. Then you can add exclusions to your GPO.

Note: this file was updated for Profile Management 5.4 and Windows 10 so if you are upgrading make sure you copy the new exclusions to the GPO. For example, !ctx_localappdata!\TileDataLayer seems to have been added in 5.4.

1. Browse to a VDA, go to C:\Program Files\Citrix\User Profile Manager and open the file UPMPolicyDefaults_all.ini using Notepad.
2. Under the File system node in the Group Policy Editor you can configure which profile folders should be excluded from synchronization. Edit Exclusion list – directories.
3. Enable the setting and click Show

4. In the .ini file, scroll down to the SyncExclusionListDir section. Copy each of these lines to the GPO. Do not include the equals sign on the end.
5. Add the following to the list. This is the new path for Temporary Internet Files in Windows 8 and later.
AppData\Local\Microsoft\Windows\INetCache
6. If running Office 365 with Shared Computer Activation, then you might need to exclude !ctx_localappdata!\Microsoft\Office\15.0\Licensing and/or !ctx_localappdata!\Microsoft\Office\16.0\Licensing. Ideally you should have ADFS integration so users can seamlessly re-activate Office at every launch.
7. James Rankin has a much longer list of exclusions and synchronizations at Everything you wanted to know about virtualizing, optimizing and managing Windows 10…but were afraid to ask – part #6: ROAMING.
8. Then click OK twice to return to the Group Policy Editor.
9. To roam Start Menu and/or File Type Associations in Windows 10/2016, see CTX214754 Error “An app default was reset” after signout and Logon in Citrix UPM for details on the difficulty of roaming FTAs. Instead of roaming usrclass.dat, you can export/import HKCU\SOFTWARE\Classes\Applications as described by Christoph Kolbicz at User File Type Association Roaming on Server 2016 with Citrix User Profile Manager.
10. You might need to exclude usrclass.dat*.
1. Edit the setting Exclusion list – files.
2. Enable the setting and click Show.
3. Add the following. Then click OK twice. This is detailed as a Known Issue for Profile Management 5.4.
!ctx_localappdata!\Microsoft\Windows\UsrClass.dat*


11. Note: If you add to the exclusions list after profiles have already been created, then see Muralidhar Maram’s post at discussions.citrix.com for a tool that will clean up the existing profiles. Also see Jeremy Sprite Clean Citrix UPM Profiles.
12. Under the File System\Synchronization node in the Group Policy Editor you can configure which profile folders should be synchronized that have otherwise been excluded.
13. Edit the setting Directories to synchronize.
14. Enable the setting and click Show.
15. To configure Profile Management to sync Saved Passwords in Internet Explorer, add the following directories as detailed by gtess80 at Internet Explorer 11 Saved Passwords Not Retaining Between Sessions at Citrix Discussions. However, if Microsoft Credentials Roaming is enabled, then you should instead exclude these folders from roaming as detailed at CTX124948 How to Configure Citrix Profile Manager when Microsoft Credentials Roaming is Used in the Environment.
AppData\Local\Microsoft\Credentials
Appdata\Roaming\Microsoft\Credentials
Appdata\Roaming\Microsoft\Crypto
Appdata\Roaming\Microsoft\Protect
Appdata\Roaming\Microsoft\SystemCertificates

16. Also see David Ott’s list of UPM exclusions for Windows 10. This blog post also details how to roam the Windows 10 Start Menu and prevent file share locks.
17. Click OK twice.
18. Edit Files to synchronize

19. Enable the setting and click Show

20. Add the following three entries so Java settings are saved to the roaming profile:
AppData\LocalLow\Sun\Java\Deployment\security\exception.sites
AppData\LocalLow\Sun\Java\Deployment\security\trusted.certs
AppData\LocalLow\Sun\Java\Deployment\deployment.properties

21. Bob Bair at Citrix Discussions recommends these additional files for Chrome:
AppData\Local\Google\Chrome\User Data\First Run
AppData\Local\Google\Chrome\User Data\Default\Preferences
22. Then click OK twice to return to the Group Policy Editor.
23. To enable handling of Cookies, in the Synchronization node, enable the setting Folders to mirror.
24. Enable the setting and click Show.
25. Add the following and click OK

AppData\Roaming\Microsoft\Windows\Cookies
AppData\Local\Microsoft\Windows\WebCache
AppData\Local\Microsoft\Vault

26. Note: according to CTX213190 Configure UPM to save password in Internet Explorer, you’ll also need a User Config > Preferences > Windows Settings > Folders item to create the %localappdata%\Microsoft\Vault folder.
27. On the left, under Profile Management, click Registry.
28. On the right, open Exclusion List.
29. Enable the setting and then click Show.
30. Back in the UPMPolicyDefaults.ini file, look for the ExclusionListRegistry section. Copy the two items from there without the equals sign to the GPO setting.
31. Click OK twice.

### Log Settings

1. In the Log Settings node, enable the Enable logging setting. This will make it easy to troubleshoot problems with Profile Management. The logfile is located in C:\Windows\System32\LogFiles\UserProfileManager.
2. Edit the Log settings setting.
3. Enable the setting and check the boxes next to Logon and Logoff. Click OK.
4. If your VDA is a Provisioning Services Target Device and/or non-persistent, consider moving the log file to the local persistent disk (e.g. D:\Logs), or to a central share. If a central share, the VDA computer accounts (e.g. Domain Computers) will need Modify permission to the log file path. To change the log file path, edit the Path to log file setting.

5. CTX123005 Citrix UPM Log Parser
6. CTX200674 How To: Review Profile Management Log Files using Microsoft Excel

### Profile Streaming

1. For shared persistent VDAs (e.g. RDSH), go to the Profile handling node under Profile Management.
2. Enable the setting Delete locally cached profiles at logoff. Note: this might cause problems in Windows 10.

Helge Klein has a tool to delete locally cached profiles on a session host. http://helgeklein.com/free-tools/delprof2-user-profile-deletion-tool/. This tool should only be needed if profiles are not deleting properly.
3. For Windows 10/2016 machines, CTX216097 Unable to Delete NTUSER.DAT* Files When a User Logs off recommends setting Delay before deleting cached profiles to 40 seconds.

4. Enable the setting Migration of existing profiles, and set it to Local and Roaming.  Citrix CTX221564 UPM doesn’t migrate local user profile since version 5.4.1.

5. Enable the setting Local profile conflict handling, and set it to Delete local profile. Note: this might cause problems on Windows 10.

6. Under Profile Management > Streamed user profiles is Profile streaming. Enable this setting to speed up logons.
7. Profile Management 7.16 introduces the XenApp Optimization (aka Citrix Virtual Apps Optimization) feature, which uses Microsoft UE-V templates to define specific settings that should be saved and restored at logoff and logon. See George Spiers XenApp Optimization (new in CPM 7.16+) for details.

8. After modifying the GPO, use Group Policy Management Console to update the VDAs.
9. Or run gpupdate /force on the VDAs, or wait 90 minutes.

### Mandatory Profile – Citrix Method

Profile Management 5.0 and newer has a mandatory profile feature. Alternatively, use the Microsoft method. Also see James Rankin How to create mandatory profiles in Windows 10 Creators Update (1703).

1. Create a file share (e.g. \\fs01\profile). Give Read permission to Users and Full Control to Administrators.
2. Login to the VDA machine as a template account. Do any desired customizations. Logoff.
3. Make sure you are viewing hidden files and system files.
4. Copy C:\Users\%username% to your fileshare. Name the folder Mandatory or something like that. Citrix Profile Management does not need .v2 or .v4 or .v6 on the end.

1. You can copy C:\Users\Default instead of copying a template user. If so, remove the Hidden attribute. If you use Default as your mandatory, be aware that Active Setup will run every time a user logs in.
5. Open the AppData folder and delete the Local and LocalLow folders.
6. Java settings are stored in LocalLow so you might want to leave them in the mandatory profile. The only Java files you need are the deployment.properties file, the exception.sites file, and the security/trusted.certs file. Delete the Java cache, tmp and logs.
7. Open regedit.exe.
8. Click HKEY_LOCAL_MACHINE to highlight it.
10. Browse to the mandatory profile and open NTUSER.DAT. Note: Citrix Profile Management does not use NTUSER.MAN and instead the file must be NTUSER.DAT.
11. Name it a or similar.
12. Go to HKLM\a, right-click it, and click Permissions.
13. Add Authenticated Users and give it Full Control. Click OK.
14. With the hive still loaded, you can do some cleanup in the registry keys. See http://www.robinhobo.com/how-to-create-a-mandatory-profile-with-folder-redirections/ and http://appsensebigot.blogspot.ru/2014/10/create-windows-mandatory-profiles-in.html?m=1 for some suggestions.
15. Citrix CTX212784 Slow User Logon When Using Mandatory Profiles – set HKCU\a\Software\Citrix\WFSHELL\SpecialFoldersIntialized (DWORD) = 1
16. Highlight HKLM\a.
18. Go back to the file share and delete the NTUSER.DAT log files.
19. Create/Edit a GPO that appplies to the VDAs. Make sure the Citrix Profile Management policy template is loaded.
20. Go to Computer Configuration > Policies > Administrative Templates > Citrix Components > Profile Management > Profile handling. Edit the setting Template profile.
21. Enable the setting and enter the path to the Mandatory profile.
22. Check all three boxes. Then click OK.

### Redirected Profile Folders

1. Make sure loopback processing is enabled on your VDAs.
2. Edit a GPO that applies to all VDA users, including Administrators.
3. Go to User Configuration\Policies\Windows Settings\Folder Redirection. Right-click Documents, and click Properties.
4. In the Setting drop down, select Basic.
5. In the Target folder location drop down, select Redirect to the user’s home directory.
6. Switch to the Settings tab.
7. On the Settings tab, uncheck the box next to Grant the user exclusive rights. Click OK. Note: Move the contents to the new location might cause issues in some deployments.
8. Click Yes to acknowledge this message.
9. Right-click Desktop and click Properties.
10. Change the Setting drop-down to Basic.
11. Change the Target folder location to Redirect to the following location.
12. In the Root Path box, enter %HOMESHARE%%HOMEPATH%\Desktop. It is critical that this is a UNC path and not a mapped drive. Also, since we’re using home directory variables, all users must have home directories defined in Active Directory.
13. Switch to the Settings tab.
14. Uncheck the box next to Grant the user exclusive rights to Desktop and click OK.
15. Click Yes when prompted that the target is not a UNC path. You get this error because of the variable. It doesn’t affect operations.
16. Repeat for the following folders:
• Documents = Redirect to the User’s Home Directory
• Desktop = %HOMESHARE%%HOMEPATH%\Desktop
• Favorites = %HOMESHARE%%HOMEPATH%\Windows\Favorites
17. Redirect the following folders but set them to Follow the Documents folder.
• Pictures
• Music
• Videos

Folders not redirected will be synchronized by Citrix Profile Management.

### Verify Profile Management

1. Once Profile Management is configured, login to a Virtual Delivery Agent and run gpupdate /force.
2. Logoff and log back in.
3. Go to C:\Windows\System32\LogFiles\UserProfileManager and open the pm.log file. Look in the log for logon and logoff events.

### Profile Management Troubleshooting

#### UPM Troubleshooter

Citrix Blog Post – UPM Troubleshooter: UPM Troubleshooter is a Windows-based standalone application that examines the live User Profile Management-enabled system in a single click, gives Profile Management Configurations, information on the Citrix products installed, facility to collect and send the logs along with system utilities dashboard to analyze the issue in an effective, simplified, quick and easier manner. See the blog post for more details.

#### Profile Management Configuration Check Tool

UPMConfigCheck is a PowerShell script that examines a live Profile management system and determines whether it is optimally configured. UPMConfigCheck is designed to verify that Profile management has been configured optimally for the environment in which it is being run, taking into account:

• Hypervisor Detection– The presence or absence of supported hypervisors (for example, Citrix XenServer, VMware vSphere, or Microsoft Hyper-V)
• Provisioning Detection– The presence or absence of a supported machine-provisioning solution (for example, Machine Creation Services or Provisioning Services)
• XenApp or XenDesktop– Whether it is running in a XenApp or a XenDesktop environment
• User Store – Determines that the expanded Path to User Store exists.
• WinLogon Hooking Test – Verifies that Profile management is correctly hooked into WinLogon processing. This test is for Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 and requires the user running the Configuration Check Tool to have permission to access the relevant registry keys, or an error may be returned.
• Verify Personal vDisk enabled / disabled – Whether the Personal vDisk feature of XenDesktop is enabled
• Miscellaneous – Other factors that it is able to determine through registry or WMI queries, such as whether the computer running Profile management is a laptop

#### Profile Size

Sacha Thomet at Monitor you Profile directories has a script that displays the size of profiles in a profile share.

#### Log Parser

CTX123005 Citrix UPM Log Parser

## 864 thoughts on “Citrix Profile Management 1909”

1. Samuel Blair says:

Hello,
Anyone have issues with the enterprise site mode list with Edge. In Internet Explorer our sitemode list is updating without an issue but Edge on !803 soon to be 1903 not updating.

2. Hi Carl,

We are using WEM as a service with Citrix cloud and all server VDAs are in AWS. Outlook profile is not getting saved on the citrix session. Gets cleared after a reboot. I have tried with different wem agent version , but no luck. Chrome book mars also not saved on that session. But Windows tile pinned icons are getting saved with out any issues. Please could you advise whats going wrong?

Thanks

1. Carl Stalhood says:

What do you see the UPM Log, which default location is C:\Windows\System32\LogFiles\User Profile Manager\pm.log? If you used WEM to configure UPM, then I’m guessing the UPM settings are not getting delivered to the VDAs. I usually use group policy to deliver UPM settings.

3. GianMarco says:

Hi Carl. Have you tested the combination of fslogix for Outlook OST and Citrix profile container for Onedrive cache ? We are using Windows 10 1903 with 1909 VDA, but I can’t seem to get UPM to create a vhdx file for Onedrive. I enabled the profile container setting and added “Onedrive – Our tenant name” to the UPM GPO. UPM log shows the GPO being applied and the ProfileContainer folder created in the userprofile but it is empty. The UpmVhd folder is also empty. Thoughts ?

1. GianMarco says:

Thanks. I was hoping using the per machine Onedrive installer would work (similar to Citrix Files cached files) Ill use fslogix for Onedrive cache, though I wanted a Citrix 1st solution. On another note, is there any documentation as to what can be included in the Citrix profile container, seems that documentation is lacking. I want to eliminate the possibility that something is broken in my setup.

1. Carl Stalhood says:

I assume OneDrive cache can be stored in the FSLogix Office 365 container. You can combine FSLogix Office 365 container with Citrix Profile Management.

Since Windows, Office, and FSLogix are all Microsoft, Microsoft should probably be the 1st solution unless Citrix enhances it in some way.

1. GianMarco says:

Yes, I tested onedrive cache in fslogix and it works. The issue is during a Citrix profile reset via Director (help desk call), the fslogix vhdx is left behind. This shouldn’t be an issue, but upon the new UPM profile creation, there seems to be some “corruption” with the Onedrive folder redirection settings when using an existing fslogix container. I was looking to address the issue by including onedrive cache in the UPM profile I will have to work on a profile reset workaround for this scenario.

4. Giovanni Testolin says:

Hi Carl, thanks for your informations

I have a problem that I imagine is due to the synchronization of the registry keys.

We have two VDA servers in PVS, with user profiles in a share.

After a few days of use the “HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider” key
it becomes very large, around 700MB causing slowdowns in the printing phases. The printers are mapped as citrix session printers.
Is it possible to exclude this key from synchronization?

1. Carl Stalhood says:

I don’t see why not but you’d have to test it.

5. MB says:

Hi Carl,

Wondering if you can help, we currently have an issue whereby our citrix roaming profiles are not being created/saved to our user store, which is a shared folder on our file server?

Thanks
Leon

1. Carl Stalhood says:

What do you see in the log file, which defaults to C:\Windows\System32\LogFiles\User Profile Manager\pm.log?

1. Carl Stalhood says:

Add any folder you want to exclude to the GPO setting Exclusion list – directories.

6. Sinscci says:

Hello Carl,

The office 2019 not syncing the onedrive credentials to the next session.
Running VDA 1906 on server 2019 with office 2019 and profiles configured with UPM.

It was working with server 2016 VDA with office 2016.

Is this a know behavior or not supported yet.

7. Louis says:

Dear Carl

What is the recommended settings for redirected folders for Microsoft for “Move contents to a new location” – to remain checked or unchecked? I read that this option is turned off at certain guides, and it is not well documented. However, if it’s turned off i realised that new users do not have redirected folders yet will not move the content to my redirected UNC path.

Also, as for UPM exclusions is it recommended to exclude already redirected folders in the list? and what is the best way of migrating existing redirected folders location without losing the data? I’m currently on W2k8 R2 that needs to migrate to 2016 server.

1. Carl Stalhood says:

I usually leave it checked.

UPM will detect that the folder is redirected and automatically exclude it.

You can use robocopy to copy the folder structure and NTFS permissions to the new location. Then edit your GPOs to point to the new location.

8. Sabari says:

Hi Carl,

I am running into a issue where I am not able to show up the Google Chrome Bookmarks on the Chrome as a published application on their next login. The bookmarks are saving fine on the local user profile on the VDA and it is syncing to the shared folder (it is a AWS S3 bucket) on the session logoff, and the bookmarks file is again transferred to the user’s session on the next login. However the users couldn’t see them on the Chrome browser PubApp. Have you seen this happening, or do you know of this. I am not sure what I am missing but I am working on this with different possibilities for a week now. Any help would be great.

Environment details :
We use liquidware Profileunity for managing the users profile.
Citrix Cloud for management.
VDA’s are windows 2016 hosted in AWS EC2 instances.

9. Ronald says:

can i install this on windows 10 enterprise physical machines?
I want to replace the windows roaming profiles for accounts on physical machines.
I tried downloading UPM 1903 and i installed it. I also configured a gpo with some settings but nothing happens.

1. Carl Stalhood says:

Technically it should work fine. You can look in HKLM\Software\Policies\Citrix to make sure your GPO applied. Also check C:\Windows\System32\LogFiles\User Profile Manager.

Licensing requires the primary user of the physical machine to have a Citrix Virtual Apps and Desktops (CVAD) license.

2. Ray says:

It’s doable yes. You will need to install the upm exe on the PC . However I am not sure how Citrix would support this. Fslogix does support this though.

10. Hi Carl,

We have Citrix Cloud and WEM as a service setup and we have Server 2016 desktop published as a session host to the users. Users pinned task bar and start menu icons are not roaming with the user, I can see those icons are exists at central profile store, but it is not roaming with the user and disappearing once the user is logged off. I have followed the below link foUPM configuration in WEM, but no luck. Any idea what is going wrong on this.

https://xenappblog.com/2016/customize-windows-10-start-screen/

Thanks

11. John Panicci says:

Carl,
Question about 1909 profile management, It is possible to migrate from existing profiles from old user store to new location. (Can you point the old store to say a windows 2008 V2 Roaming profile path and migrate profiles to new Profile (UPM).

1. Carl Stalhood says:

Are your Profile Management machines also 2008 R2? If so, UPM will convert Microsoft profiles to Citrix format. Just make sure your users and/or GPO are configured with the Microsoft roaming profile path. If the this is a UPM profile store, then just point your UPM config to the share.

If you are upgrading the OS, then the old UPM profile can’t be used (not supported) with the new OS version. Most places write scripts to copy settings from the old profiles to the new profiles.

Some third party profile products handle profiles differently so that they can be used on multiple operating system versions.

12. Don says:

Has anyone successfully used UPM to roam Themes?

13. Jamie says:

I am using FSLogix with Citrix 1906. Everything works great in the Citrix Desktop, but if I launch Outlook from the Workspace App the Outlook folders do not update. Have you seen this issue before? I have spoken with FSLogix and they think it is a Citrix issue.

14. John Weems says:

We followed these steps, but after a few logins/logoffs, IE settings are getting corrupted and we are having to reset profiles to fix. Data from one tab doesn’t carry over to a new one or new window.

Did I miss something?

15. eugene cerezo says:

Carl – is there a way to specify mandatory Citrix profiles for some users and non-mandatory for others?

1. Carl Stalhood says:

I think it’s a computer setting, which means it applies to all users on that computer. You could build different computers for different users.

16. prasant says:

Hi Carl….Is there way to clean up Desktop and download folders every month from a non persistent desktop using profile manager or policy>

1. prasant chettri says:

Thanks for the information and the link

17. Gdlg3 says:

Would Citrix profile management create the UPM folder if it doesn’t exist? The goal for me is to store the users Profile Store in their Home directory that is set in their account under the profile section. We designated the H: drive for that. Do not want to create another share that has thousands of folders in it for just Xenapp delivered applications. Is this a supported configuration also?

1. Carl Stalhood says:

Yes, UPM will auto-create it.

Profiles need to be local to the VDA but Home Directories are not always local. Profiles are also somewhat disposable.

1. Gdlg3 says:

Interesting. I set it to store in the users home folder and wondered if it would create the folder. It did not. On each master , I set a variable to be used by each linked-clone. For example : \upm\%app%. Each master has that variable that is equaled to the app code of the specific app suite installed. I was hoping it would create the folder structure on login as \upm\app1 for example. But it’s not.
Does the home folder need additional permissions or would it not use the users identity to create the folder(s)?

1. Carl Stalhood says:

Check the log file (default location is C:\Windows\System32\Log Files\User Profile Manager\pm.log). It will show you the full path to the user’s profile.

1. Gdlg3 says:

I did that and the log shows the correct path.

2. Carl Stalhood says:

Does the log show an error when creating the folder?

18. Carl,
Thank you for all the time and effort you put forth towards this blog. You’ve helped me out many times and didnt even know it.

Would you know why a CPM MS group policy with redirected folders configured would change the path to \\server\userfolders$\ username\My Documents from just \\server\userfolders$\username\Documents? It’s not desktop.ini doing its funky business, it is literally the file path. I did just specify the root of the userfolder hidden share for all folders I wanted redirected. I had picutres, music, and videos follow documents path at first, but changed that thinking that might help, but it didnt. Thanks in advance!

1. Carl Stalhood says:

Did you create the policy from Windows XP or on a Windows 2003 Domain Controller?

1. Carl, I used a Windows 2016 server with AD Management windows features installed to create the policy using the Group Policy management console. Thanks

19. Lukas says:

Hi We have recently upgraded to 7.15 CU4 on Windows 2008 R2 Sp1 servers and I found that there seems to be an Interim delay before the Citrix Profile Manager is processed at login .I have checked the UPM logs and there is nothing showing which might be causing the delay.I used ControlUP Script Based Actions Analyse Logon Duration to troubleshoot the issue and found the interim delay .Any idea what could be the cause of this delay ?

1. Carl Stalhood says:

I would probably do a procmon trace at logon to determine what’s happening before UPM processing.

Have you opened a support case?

1. alamnaidu says:

Hi Carl,

How to limit the UPM Profile size.

1. Carl Stalhood says:

Your best option is to exclude folders and files that are consuming the space.

Otherwise, there isn’t much you can do without impacting user experience.

I recommend periodically running TreeSize or similar to see where disk space is being consumed. Newer Director also shows profile size.

1. alamnaidu says:

is there any settings that we can restrict UPM profile size to 300MB like that and also notification has to be popup to the user , if they reached 90% ??

2. Carl Stalhood says:

Users don’t know what a profile is and don’t know how to reduce its size.

Microsoft has a GPO setting for profile quota but I don’t recommend it.

2. Lukas says:

Hi Carl,Yes i have opened a support call so we will see what we can find and I will add my findings

20. Alam Naidu says:

Hi Carl, AppData\Roaming\Citrix\SelfService\Icons folder is increasing daily , so shall we add to into exception list and what’s the impact after adding it ?

1. Carl Stalhood says:

If you delete the local folder, does it break the app? If not, then it’s probably OK to add to Exclusions list.

21. Matt Wolfgang says:

Is “Delete locally cached profiles at logoff” required for profile streaming, even when in a pooled environment?

1. Carl Stalhood says:

No. If your machines are non-persistent, then the local profile will be deleted when the machine reboots.

22. Alan Coleman says:

Hi Carl

We are getting issues with WEM UPM profiling not bringing through start menu icons 90% of the time for our users. Citrix must be aware of the problem as the first thing they suggested was to restart the windows explorer service on a users VDI session to see if Explorer was the issue. When explorer was restarted, all of the start menu items then re-appeared. Seems to be a bug somewhere and was wondering if anyone has come across this before or has a fix

Thanks

1. Carl Stalhood says:

Have you implemented the ResetCache registry value?

23. Levi Gunlock says:

We are having an issue where the Outlook OST files are stored in our CtxProfiles, these have inflated exponentially and is causing logon times of 100+ seconds some are in the 300’s. Should we keep ost files in the CtxProfile? How would you recommend we resolve this issue?

1. Carl Stalhood says:

Simple answer – FSLogix, especially once Microsoft releases it later this year.

1. Levi Gunlock says:

Is there anything I can do between now and July 1st when Microsoft releases it?
Is there a tool to clean up file’s in the CtxProfiles?

1. Carl Stalhood says:

There’s a policy setting called Logon Exclusion Check where if you add a file or folder to the Exclusions Lists then UPM deletes the file/folder from the user’s profile.

Some FSLogix/Microsoft reps are providing temporary license keys.

UPM has its own Outlook OST handling but I’d hate to implement that if your plan is to go to FSLogix anyways.

24. John Anderson says:

Carl,

We are having an issue with UPM where the profile is randomly not pulled from the user profile store. so the user is logged in with a temporary profile. If they log off and back on sometimes they get their correct UPM profile. Users are stating this started about a month or two ago. Seems to have picked up some and starting to get more and more support calls.

We thought it was profile corruption and created new profiles, but after a while it all starts again.

We are running 7.15 LSTR CU1 and using Citrix Policies for UPM.

1. Carl Stalhood says:

What do you see in the UPM log, which is stored by default in C:\Windows\System32\Log Files\User Profile Manager\pm.log?

1. John Anderson says:

2019-05-30;08:13:18.620;INFORMATION;;;6;5716;DispatchLogonLogoff: ———- Starting logon processing…
2019-05-30;08:13:18.620;INFORMATION;;;6;5716;IsRunningInTerminalServerSession: Terminal services installed.
2019-05-30;08:13:18.620;INFORMATION;;;6;5716;IsRunningInTerminalServerSession: ICA session.
2019-05-30;08:13:18.620;INFORMATION;DOMAIN;shannon;6;5716;DispatchLogonLogoff: UserSID = S-1-5-21-988288818-951991497-1777090905-1349
2019-05-30;08:13:19.759;INFORMATION;DOMAIN;shannon;6;5716;DispatchLogonLogoff: Triggered policy evaluation for
2019-05-30;08:13:19.774;INFORMATION;DOMAIN;shannon;6;5716;DispatchLogonLogoff: Updated Group Policy Extension history for
2019-05-30;08:13:19.774;INFORMATION;DOMAIN;shannon;6;5716;CheckUserExistsInGroup: No Entries Found In ExcludedGroups
2019-05-30;08:13:19.774;INFORMATION;DOMAIN;shannon;6;5716;CheckUserExistsInGroup: No Entries Found In ProcessedGroups
2019-05-30;08:13:19.774;INFORMATION;DOMAIN;shannon;6;5716;CheckIfUserNeedsToBeProcessed: Logon/logoff will be processed.
2019-05-30;08:13:19.774;INFORMATION;DOMAIN;shannon;6;5716;GetUserStorePath: User Store: Path In: \\\shares\CitrixProfiles\!ctx_osname!\%username%
2019-05-30;08:13:19.774;INFORMATION;DOMAIN;shannon;6;5716;CADUser::Init: Determined user and DNS domain name: ,
2019-05-30;08:13:19.774;INFORMATION;DOMAIN;shannon;6;5716;GetUserStorePath: User Store: Path Out: \\\shares\citrixprofiles\Win2008\shannon
2019-05-30;08:13:19.774;INFORMATION;DOMAIN;shannon;6;5716;SessionCount::RealTimeCount – User: shannon, Domain: DOMAIN, Session Count: 0.
2019-05-30;08:13:19.790;INFORMATION;DOMAIN;shannon;6;5716;DispatchLogonLogoff: Updated Group Policy Extension history for
2019-05-30;08:13:19.790;INFORMATION;DOMAIN;shannon;6;5716;DispatchLogonLogoff: ———- Finished logon processing successfully in [s]: .
2019-05-30;08:17:32.708;INFORMATION;;;6;6380;DispatchLogonLogoff: ———- Starting logoff processing…
2019-05-30;08:17:32.708;INFORMATION;;;6;6380;IsRunningInTerminalServerSession: Terminal services installed.
2019-05-30;08:17:32.708;INFORMATION;;;6;6380;IsRunningInTerminalServerSession: Console session.
2019-05-30;08:17:32.708;INFORMATION;DOMAIN;shannon;6;6380;DispatchLogonLogoff: UserSID = S-1-5-21-988288818-951991497-1777090905-1349
2019-05-30;08:17:32.708;INFORMATION;DOMAIN;shannon;6;6380;CheckUserExistsInGroup: No Entries Found In ExcludedGroups
2019-05-30;08:17:32.708;INFORMATION;DOMAIN;shannon;6;6380;CheckUserExistsInGroup: No Entries Found In ProcessedGroups
2019-05-30;08:17:32.708;INFORMATION;DOMAIN;shannon;6;6380;CheckIfUserNeedsToBeProcessed: Logon/logoff will be processed.
2019-05-30;08:17:32.708;ERROR;DOMAIN;shannon;6;6380;SessionCount:RealTimeCount – Could not query session information for user name, because: Unspecified error
2019-05-30;08:17:32.708;INFORMATION;DOMAIN;shannon;6;6380;ProcessLogoff: Local profile is not a UPM profile. Aborting.
2019-05-30;08:17:32.708;INFORMATION;DOMAIN;shannon;6;6380;DispatchLogonLogoff: ———- Finished logoff processing successfully in [s]: .

1. Carl Stalhood says:

This seems to be missing some data so I can’t see the actual problem during logon. But the User Store path has extra backslashes at the beginning.

1. John Anderson says:

Carl,

I removed the server name from the log. I will get another log and send it.

2. John Anderson says:

Carl,

Its odd. Here you can see that Nandhini’s is not working but Nicoles is.

2019-05-30;08:02:49.973;INFORMATION;CTYWIDE;nandhini;3;5532;DispatchLogonLogoff: UserSID = S-1-5-21-988288818-951991497-1777090905-8051
2019-05-30;08:02:51.143;INFORMATION;CTYWIDE;nandhini;3;5532;DispatchLogonLogoff: Triggered policy evaluation for
2019-05-30;08:02:51.158;INFORMATION;CTYWIDE;nandhini;3;5532;DispatchLogonLogoff: Updated Group Policy Extension history for
2019-05-30;08:02:51.158;INFORMATION;CTYWIDE;nandhini;3;5532;CheckUserExistsInGroup: No Entries Found In ExcludedGroups
2019-05-30;08:02:51.158;INFORMATION;CTYWIDE;nandhini;3;5532;CheckUserExistsInGroup: No Entries Found In ProcessedGroups
2019-05-30;08:02:51.158;INFORMATION;CTYWIDE;nandhini;3;5532;CheckIfUserNeedsToBeProcessed: Logon/logoff will be processed.
2019-05-30;08:02:51.158;INFORMATION;CTYWIDE;nandhini;3;5532;GetUserStorePath: User Store: Path In: \\co.calumet.wi.us\shares\CitrixProfiles\!ctx_osname!\%username%
2019-05-30;08:02:51.158;INFORMATION;CTYWIDE;nandhini;3;5532;CADUser::Init: Determined user and DNS domain name: ,
2019-05-30;08:02:51.158;INFORMATION;CTYWIDE;nandhini;3;5532;GetUserStorePath: User Store: Path Out: \\co.calumet.wi.us\shares\citrixprofiles\Win2008\nandhini
2019-05-30;08:02:51.158;INFORMATION;CTYWIDE;nandhini;3;5532;SessionCount::RealTimeCount – User: nandhini, Domain: CTYWIDE, Session Count: 0.
2019-05-30;08:02:51.174;INFORMATION;CTYWIDE;nandhini;3;5532;DispatchLogonLogoff: Updated Group Policy Extension history for
2019-05-30;08:02:51.174;INFORMATION;CTYWIDE;nandhini;3;5532;DispatchLogonLogoff: ———- Finished logon processing successfully in [s]: .
2019-05-30;08:03:53.434;INFORMATION;;;4;5532;DispatchLogonLogoff: ———- Starting logon processing…
2019-05-30;08:03:53.434;INFORMATION;;;4;5532;IsRunningInTerminalServerSession: Terminal services installed.
2019-05-30;08:03:53.434;INFORMATION;;;4;5532;IsRunningInTerminalServerSession: ICA session.
2019-05-30;08:03:53.434;INFORMATION;CTYWIDE;nicoles;4;5532;DispatchLogonLogoff: UserSID = S-1-5-21-988288818-951991497-1777090905-293585
2019-05-30;08:03:54.697;INFORMATION;CTYWIDE;nicoles;4;5532;DispatchLogonLogoff: Triggered policy evaluation for
2019-05-30;08:03:54.697;INFORMATION;CTYWIDE;nicoles;4;5532;DispatchLogonLogoff: Updated Group Policy Extension history for
2019-05-30;08:03:54.697;INFORMATION;CTYWIDE;nicoles;4;5532;CheckUserExistsInGroup: No Entries Found In ExcludedGroups
2019-05-30;08:03:54.697;INFORMATION;CTYWIDE;nicoles;4;5532;CheckUserExistsInGroup: No Entries Found In ProcessedGroups
2019-05-30;08:03:54.697;INFORMATION;CTYWIDE;nicoles;4;5532;CheckIfUserNeedsToBeProcessed: Logon/logoff will be processed.
2019-05-30;08:03:54.713;INFORMATION;CTYWIDE;nicoles;4;5532;GetUserStorePath: User Store: Path In: \\co.calumet.wi.us\shares\CitrixProfiles\!ctx_osname!\%username%
2019-05-30;08:03:54.713;INFORMATION;CTYWIDE;nicoles;4;5532;CADUser::Init: Determined user and DNS domain name: ,
2019-05-30;08:03:54.713;INFORMATION;CTYWIDE;nicoles;4;5532;GetUserStorePath: User Store: Path Out: \\co.calumet.wi.us\shares\citrixprofiles\Win2008\nicoles
2019-05-30;08:03:54.713;INFORMATION;CTYWIDE;nicoles;4;5532;SessionCount::RealTimeCount – User: nicoles, Domain: CTYWIDE, Session Count: 0.
2019-05-30;08:03:54.744;INFORMATION;CTYWIDE;nicoles;4;5532;ProcessLogon: Found a profile in the user store: .
2019-05-30;08:03:54.744;INFORMATION;CTYWIDE;nicoles;4;5532;QueryLocalProfile: No profile directory found.
2019-05-30;08:03:54.744;INFORMATION;CTYWIDE;nicoles;4;5532;QueryLocalProfile: Determined the name of a new profile directory: .
2019-05-30;08:03:54.760;INFORMATION;CTYWIDE;nicoles;4;5532;CreateLocalProfile: Profile directory initialized: .
2019-05-30;08:03:54.791;INFORMATION;CTYWIDE;nicoles;4;5532;CopyFileWithRetries: Copied a file from: to .
2019-05-30;08:03:54.791;INFORMATION;CTYWIDE;nicoles;4;5532;ProcessLogon: Starting to restore directories and files.

3. Carl Stalhood says:

I would start by upgrading the VDA to 7.15 CU4 (7.15.4000) and see if that fixes it. If not, then you might have to call Citrix Support.

2. Carlos says:

Is there a y way to get onedrive profile sync across all datacenters?

1. Carl Stalhood says:

Are you asking about the OneDrive cache? Microsoft FSLogix can store the OneDrive cache in a VHDX file. For multiple datacenters, I’m guessing you’d want separate VHDX files for each datacenter.

1. Samuel says:

The hyperlink to James Rankin article under 7. is wrong

1. Samuel says:
2. Carl Stalhood says:

Thanks for pointing that out. I just updated the link.